Irv's Luggage
IRV'S shipped wrong TUMI carry-on and won't assume the responsibility of shipping cost

I am from China and I asked my friend to buy a TUMI carry-on 22060 (http://www.irvsluggage.com/itemd.Asp? ItemNo=T3 22060) on www.irvsluggage.com. Retail price of TUMI 22060 is $595. The order no. Is W00682250000.
Three weeks later when I received the package. I find it's not the TUMI 22060, it's a TUMI 56016 (http://www.leatherbagsandmore.com/products/Tumi-T-Tech-Bell-International-Wheeled-Office.html) whose retail price is $395.
When I wrote to IRV'S to ask for a return and the shipping cost ($200) between China and USA I was rejected.
I felt very angry, IRV'S LUGGAGE sent a wrong item to me and refused to pay for the shipping cost and their fault.
I didn't ask for any other compensate but the shipping cost and I was rejected. I love to shopping at USA online stores but IRV'S LUGGAGE made me so disappointed!

Company: Irv's Luggage
Country: USA
State: Illinois
City: Mount Prospect
Address: 2200 Busse Road
Phone: 18883004787
Site: irvsluggage.com

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