Suitcase.com - Bretts Luggage
Manager Scott is very rude. Never sent me confirmation. Charged $ right away, but no shipment received

I placed an on-line order on 9/9/04 for Victorinox laptop backpack. Unlike other site, I never received email confirmation on order 360521094784610. I spoke with Scott who claimed to be a manager, insisted he had sent me confirmation email which was a lie! Then he said order was placed late night on the 9th (Thurs), warehouse didn't get the info until the nextweek. However $168 was charged to my credit card on the 10th.

He also said I would be receiveing a confirmation from the warehouse within the next few days... I didn't hear or receive anything during 9/13-9/18. I requested tracking info on their web page... Never received anything! I spoke with Scott again 9/20 (Mon) he said he was going to check with the warehouse... Didn't expect to hear from this 'Rude' manager. I had enough aggravation with Scott how he treats the customer and requested to cancel the order. Then he said I'd have to return the shipment in order for him to give me the credit of $168. Where is the shipment! I'm frequent on-line shopper. I would not recommend Suitcase.com to anyone.

Company: Suitcase.com - Bretts Luggage
Country: USA
State: Massachusetts
City: Sudbury
Address: 423 Boston Post Road
Phone: 8886273887

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