Frontier Communications
Paid Invoice Still Shown as Unpaid, Lower Rate Never Applied
- 08-02-2012
- 5
Have been unsuccessful after many attempts to clear up a billing issues with Frontier. Cannot get credit for a billed I paid. Have spoken via phone several times to their "customer service" department. Faxed proof of payment. Was assured that it would be credited and was offered a lower monthly rate for our bundled services ($154 vs. $190). Latest bill received still reflected the paid past invoice as unpaid and still had the old, higher monthly rate.
Company: Frontier Communications
Country: USA
State: New York
City: Rochester
Address: PO Box 20550
Phone: 8867739972
Site: frontier.com