Frontier Communications
Billing

I agreed to sign up for services with Frontier Communications and have had a never ending nightmare of billing issues. I had originally agreed to get my DSL, Phone and Satellite service through them for supposedly $99.99 a month plus taxes. After receiving the first bill I was condemned to having to call customer service monthly for over billing which they attributed to Dish Network leading to my canceling the Dish Service.

I then expected my bill to be approximately $69.99 plus taxes and was surprised to receive a bill for over $90.00 When I called Customer Service about this issue I had to argue with a Supervisor that my bill was incorrect. The supervisor stated that my account was incorrectly quoted when I agreed to the 2 year contract.

I agreed to pay $69.99 plus Taxes but she stated that I should have agreed to pay $79.99 per month. She stated that billing went up on my account due to an audit of the account that righted the error.

I may be naive but I believe that you cannot change a contract in mid course. If a company can change an agreement then what protection does a customer have.

Company: Frontier Communications
Country: USA

  <     >