Sausalito Design
Ripoff, mislead, does not back up the warranty, not customer oriented

When I was on vacation, I purchased a bracelet from a store and had asked quite a few questions about the bracelet before purchasing it. I asked if the bracelet was made of solid sterling silver, if the brass in the bracelet (besides the silver) would tarnish on my wrist. I was informed that none of this would happen and was assured when the sales clerk handed me the warranty card on the bracelet indicating if something should go wrong with the bracelet to contact the company. This is backed up with the company.

After wearing the bracelet for less than a month, the bracelet started to tarnish. I contacted Sausalito Design by sending the bracelet back with a letter in regards to what had happened.

Sausalito sent me back my tarnished bracelet and told me that it was not sterling silver. They told me I had to handle the situation with the store where I had purchased the bracelet. I argued with them telling them this is their product and they should back it up and replace the bracelet or refund my money for the bracelet. They insisted on not complying to any of this. Again, told me I had to go to the store where the bracelet was purchased. I said I was on vacation when I bought the bracelet and I don't remember the name of the store but did have their warranty card should anything ever happen to the bracelet.

I cannot believe that a company inwhich has been in business since 1974, could possible not take responsibility for their own merchandise.

I will never do business with this company ever again. I want to let anyone and everyone know this is a company that does not stand up to their promise.

Company: Sausalito Design
Country: USA
State: California
City: Sausalito
Address: P.O. Box 1792
Phone: 4153323392

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