STL Ocarina
Defective item and rude, lying representatives St. Louis

Transaction took place in the Los Angeles Convention Center. This is the letter I wrote to the head of the company.

Female representative Coleen on 7/02 at Anime Expo 12 sold me an STL Ocarina, Plastic, Triple in purple/green. I have been playing ocarinas and other musical instruments for around 10 years. I went outside to try it out, and ocarina is defective. It was improperly sealed together in the manufacturing process which leads to a rather weak, squeel-y sound in all octaves.

I went to return it on 7/03 and the male representative who acted as the manager / leader of the group for STLOcarina was VERY rude to me off the bat, not allowing me to fully explain the situation before interrupting me to tell me how he wasn't going to listen nor give me a refund.

He told me that he would not refund my item and included a story about how "even if [he] wanted to refund me, " he would have to check to make sure that I didn't pay in credit card (because it would cost him money to refund me), but he couldn't because of how his card reader app works.

Company: STL Ocarina
Country: USA
State: Missouri
City: St Louis
Address: 11746 Administration Drive
Phone: 3145942994
Site: stlocarina.com

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