Square
Funds Held for Verification Requests Despite Approved Customer Charge

This company allowed me to charge my customer using their system. The charge was approved and my customers card was charged.

Then they notified my company that verification of my company was needed before they would deposit in my account. I provide their requested information which was unusual since we were using them for quite awhile. They wanted to see my advertising flyer, my tax return, and copy of contract with my client. I faxed these to them which by now they had held my money for about a week.

After a couple more days they emailed me that they would need to know the relationship the customer had with our company. Also they wanted to know again how we go about getting customers. And wanted more government identification.

I have been in this business for over 30 years and last years tax return showed we did $707,000 in business.

Tried to contact them but no phone number and when I emailed them about 50 times they still just ignored me.

Yesterday I went to their web site and had the charges refunded to my customer. Hopefully they will refund the charge. My customer will write me a check as soon as they receive their refund since it already showed up on their card.

They have no customer service, nor do they have any regard for their customers. Just beware!

As soon as I can find the email address or phone number of their CEO I will post it for all to use.

Company: Square
Country: USA
Site: square.com

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