United Bank Card
Steals money from merchant ripoff

Between 11/10 and 12/7 I processed four debit transactions thru my credit/debit card processor, United Bank Card for a total amount of $1202.52. Those transactions were never deposited in my account. A few days later I switched credit card processor.

After contacting United Bank Card customer service on may occasions without any results, I was finally told (after about five months) that the funds were there, but that they could no longer deposit them in my account because I was no longer a customer, I asked them to issue me a check, however I was told that the only thing they could do was to refund the money to the customers and send me the info so I could re-run the transactions.

I was sent a fax with the debit cards information for me to run the transactions thru my new processor, however before I charge my customers again, I wanted to make sure that they had received the refund that United Bank Card said they were going to process, however my customers said they have not received such refund, therefore I cannot charge them again. I have been trying to get thru Steeve (x144) the customer service representative that faxed me the information to re-run the transactions, however he has not returned my calls in the last three weeks.

In summary, United Bank Card admits to having the money, but they do not make any effort to give me the funds or return them to the customers so I can charge them again.

I will be seeking legal advice because UBC does not show any willingness to resolve this issue and I have spent many hours with very useless customer service representatives.

Please avoid this company as they do not care about their customers.

Company: United Bank Card
Country: USA
State: New Jersey
City: Hampton
Address: 53 Frontage Rd, Perryville Industrial Park - Bldg III
Phone: 8002010461

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