Dish Network
Charged for Pay-Per-View Movies Not Ordered, Rude Representatives

I received my bill on 15 Aug. It had 13 ppv movies on it. Only 3 I had actually ordered and got approval. I called Dish Network on 17 Aug and talked to (Joy). We discussed (argued) and after 15 minutes she stated we will meet you have way and remove 6. After more discussion I said ok but would follow up on it with a supervisor. I called 23 Aug and talked to (Joy) and discussed this again to no avail and finally asked who regulated dishnet work and she refused to answer.

After a long delay she stated just upper management. I said I wanted to know who regulated them and she stated the same thing. I asked to talk to a manager/supervisor and she put me on hold 3 times and finally came back and said she is busy (too busy for good customer service?) and would call me back. As of 25 Aug no call back so I called and talked directly asked for supervisor and got (Cheryl) after 3 holds. She was rude and no help and refused to even hear my side so as of this I have filed a complaint with the ill bbc and the ill states attorney general office.

Now, here is how they get you. You go to buy ppv movie or sports event and press purchase on remote. It comes back and says smart card not authorized call customer service. The catch is if you do not call customer service, in 2-3 months the movies you thought you cancelled start showing up on your bills as purchased. I have statement showing movies I did not purchase from 3 months prior. I believe this happens when the satellite updates. I explain this to the rep but she said I had a hardware problem (system just checked by certified installer for dish). Then she rudely said I need to keep control of the other people in my house buying movies. (I have been single and alone for 13 years!!!)

All I can say is watch out/get cable/or go back to the old antenna!!!

Company: Dish Network
Country: USA
State: Illinois
City: Palatine
Address: Dept 0063
Phone: 8003333474

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