Better Business Bureau, Fort Worth, TX
Complaint Closed Without Contacting Me and Then Deleted

On 3/16, I filed a complaint with the Better Business Bureau in Fort Worth, Texas about a problem I had with a company that was Accredited on their website.

On 4/24, I was checking the complaint on their online complaint site and noticed that they had closed it.

They had put an erroneous statement about me not wanting the company to do anything and they had marked the complaint as info only. This meant that they also had removed it from the complaints listed under the company on their website.

I called the BBB Fort Worth, and asked them why my complaint was closed and tell them that they had not contacted be before they closed it. I requested that they reopen the complaint.

The lady I talked to, named Nancy, said she would reopen the complaint.

Well, about 10 minutes later, I received a phone call from Nancy and she asked if I had a copy of my complaint. I told her I did not have a copy and I asked her what happened to the complaint on their website.

She said it wasn't there now. I told her that it was there 10 minutes ago and somehow she must have deleted it. She said she had no way to get it back.

I told her to forget it. The BBB complaint resolution process is a scam and that they have no interest in resolving my problem. I told her I was not going to waste any more of my time with them.

Everyone needs to beware of all Better Business Bureaus. They are just rip-offs and their company reviews are scams.

Company: Better Business Bureau, Fort Worth, TX
Country: USA
State: Texas
City: Fort Worth
Site: fortworth.bbb.org

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