Dish Network
Autopay Debited Wrong Amount Two Weeks Early

I have been a subscriber to Dish Network for several years. I recently upgraded my service to HD programming. I was told when I ordered the upgrade that there would be no additional charge as I had Autopay set up. Dish sent a tech out and he set everything up on the equipment end of it and was very courteous.

The problem began when I went to look at my bill online and saw the extra charge for the HD programming. I immediately called them and reported the charges. The lady I talked to advised me that I needed to go to their website and sign up for the free HD for life. I told her this was the first time i was told this. She walked me through what to do and I followed her instructions while we were on the phone. She told me she would adjust my bill and remove the extra charges.

That night after I got home from work I checked my e-mail and saw that they sent me a notice that I had unsubscribed from autopay. I went to their website to look at my account and saw that not only was I unsubscribed from Autopay but that they had deducted the incorrect bill amount two weeks early. I call them back and told them what happened. I also told them that I live on a budget and needed the money they took out early to pay other bills, license renewals, etc. She said that she would refund the money back into my account but it would take three to five business days. I told them I needed that money immediately however it didn't help. Now it has been a week and I received a message on my answering machine that they sent the money to my bank and it may take up to another week for my bank to process it.

I am looking into how I can legally get out of my two year contract from Dish. I doubt there is anything they can do at this point to keep me as a customer.

Company: Dish Network
Country: USA
Phone: 18003333474
Site: dish.com

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