PayPal
Tablet Refund Granted After Buyer Lied in Payment Dispute

I sold an item to a buyer more than a month ago, on March 2, and he paid through PayPal.

On March 23, he filed a non-receipt dispute with PayPal because I could not ship it out right away, as I was at my father's house for almost two weeks helping him through personal problems. The funny thing though is that he received the item on the same day that he filed.

About 1-2 weeks ago, he lied to me and said that the item did not work, so I had him send the item back to me and said I would give him a refund. When I got the item back, I saw that the item works, and I sent it back to him, and he refused it. I told him that since the item works, it does not count under the return policy in my online store.

He lied to PayPal and got a refund even though he lied. He claimed that he could not find a case for the tablet. It is a 9.7" tablet and you can find cases for them. He tried to claim that he cannot use a stylus (touch screen pen) even though my ad said that it is a touch screen.

But the doozy is that he wanted a refund because Netflix does not run right on the tablet. This has nothing to do with the tablet; many people are reporting problems running Netflix on many tablets. He claims that YouTube does not work on the tablet even though I got many apps to run through Google Play (Android Market).

PayPal is a scam. They give refunds to the buyers even when the buyer is lying. They give refunds to buyers even when you have a refund policy.

Company: PayPal
Country: USA
State: California
Site: paypal.com

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