Sears
Poor quality & poor service

Sears Home Improvement installed siding on my home. The work occurred during a time when i had emergency surgery and was unable to inspect the project completely. Prior to contracting for the project, when I met with the salesman he specifically agreed to see that front columns maintain the shape and form of the wood. After the job, there were spaces and areas over the entire area that need caulking. The appearance of the columns was nothing like we had been promised. The job also stated that all wood would be covered however in the back some wood was not covered.

The next day the sales man looked at the work and agreed that it did not meet expectations. That was the last I heard from him. The area manager, Robert Gironimi, would not respond to e mails to schedule a conference and instead sent the repairman who had been the installer. I had to have someone else here that day and they did send the installer away because the person who had authority (Robert Gironmi) to make decisions did not come. Mr. Gironimi has since failed to set a time to look at the issues. I am extremely disappointed that Sears, a company with a long history, has reduced themselves to poor workmanship and even poorer customer service.

Company: Sears
Country: USA

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