Sprint
Do not use Sprint as a phone service provider

I am writing a brief summary of my recent experience with Sprint in hopes of saving others from the misfortune and frustration that I encountered at the hands of this company. I had been a customer of Sprint for many years and thankfully transitioned my family plan to Verizon, which offers lower cost, greater coverage, and far superior customer service.

I had recently tried to upgrade Spring family plan to iPhones and while the Sprint store located at 254 Danel Webster Highway, Nashua, NH charged me down payments for the phones, they effectively refused to sell me the iPhones. Over the course of one month, I tried unsuccessfully to contact the branch by phone and e-mail in hopes of converting my plan. Finally after nearly one month, I sent an e-mail to Sprint asking for someone willing and able to assist me with my plan upgrade. After once again receiving no response, I moved my family plan to Verizon. Sprint indicated that they would charge me early termination fess despite the fact that they made no attempt to fulfill my plan upgrade requests.

I then tried to contact Sprints executive customer service at 877-639-8351 and was initially told that someone would contact me though no one ever did. On another call, the Sprint representative immediately hung up on me. Finally, I was able to reach two individuals, Sonya Corona Brown (866-727-0665) and Billy Youngs (817-215-3680). Neither individual made any attempt to review or resolve my case. Mr. Youngs ultimately admitted that Spring is completely at fault and that I should not be charged early termination fees. He said however, that Sprint has to charge me something because they need the money. It became clear that Sprint is still taking in new business but no longer has the manpower or financial resources to offer any form of service to its clients.

Sprint actually did me a favor by compelling me to move to Verizon as Sprints network is becoming obsolete. Apple neglected Sprint when selecting carriers for the mobile versions of the new iPad. Apples choice to use Verizon Wireless should not have come as much of a surprise given that Sprint does not have a working LTE network and the new iPads key feature is its 4G LTE capability. The relative benefits of Verizon translate to their share price, which as of this writing was roughly at $40 versus Sprint which is trading at less than $3 per share.

I am strongly recommending anyone considering a phone plan to chose Verizon over Sprint. I have no vested interest in Verizon but am simply hoping to prevent others from suffering through a similar situation with Sprint. Sprints ratings are currently being downgraded by almost every analyst covering the firm and likely will cease to offer any form of service to its clients whatsoever. I would welcome any commentary by Sprint if they feel that my assertions are in any way inaccurate.

Company: Sprint
Country: USA
Address: 254 Daniel Webster Highway
Phone: 8172153680

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