Toshiba America Information Systems, Inc
Customer service is a scam

I bought a Toshiba notebook about in July. Everything was working just fine. Annually later, the remaining-press mouse-button turned free and might get crammed underneath the situation. I approached customer care/techsupport. I had been delivered a container, to that we instantly stuffed my notebook and delivered it into the Fix Website. 2 nights later, I get a contact in the Fix Website declaring they discovered a loss on my laptop that influenced some regions of the notebook, like the keyboard. The loss wasn't included in the Guarantee. I inquired when the remaining-press mouse-button was suffering from the loss or was it due to the loss plus they stated, "No". I expected them-not to repair the loss and simply repair the mouse, because the mouse was included in the guarantee.

The Website declined to do this, till I paid $325 for that loss issue. I struggled using the Website and was informed I had a need to consult with An Incident Director concerning the problem. I had been used in the alleged Case Director and was on-hold for half an hour. I really couldnot wait any more and hungup. I called again, and got Customer Support about the point. I described the problem and was informed that I had a need to consult with An Incident Manager. I had been moved over and over placed on store for another half-hour. It had been getting silly. I hung-up again and named the next evening.

Again needing to feel the same tale, and detailing the problem again, I informed the individual about the telephone that I WOn't be on-hold again to get a Situation Director that in my opinion did not occur. The individual about the telephone stated that she's individually likely to advance my state to some Situation Director and swore down and up that I'd notice from somebody within 1-3 business days. 3 business days later, I noticed from no body. I called again and got your hands on some kind of boss, who obviously was not ready to help me and explained that I have to consult with An Incident Manager. I told him I WOn't be placed on store again, when I understood the Situation Director would not get. Humorous enough, he moved me anyhow, to that we was placed on store for another half an hour. Obviously no body acquired. Obviously, I had been losing my breathing. I'm today destined to document a criticism with Customer Affairs and follow appropriate motion for not repairing my notebook (small problem) based on Guarantee.

Company: Toshiba America Information Systems, Inc
Country: USA

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