Toshiba Notebook Support Center
Toshiba Depot 1 year Warranty not being honored & dishonest customer service

Purchased a Toshiba Satellite L455D-S5976 and less than 10 months later the LCD screen stomaterial pped working. Completely black. I called Toshiba, was connected with the "Repair Depot" and told a box would be sent to send it for repair. This was May 1st. The box arrived, the laptop was shipped. On May 12 I received an email from "Fiona Wen" and "Gabriel Belmonte" (@bizcom email addresses for Repair Depot) advising me that the LCD was not covered under warranty & to supply my credit card number for the repair of $250.30 for the LCD plus $60 for labor. I emailed back that the whole computer is under warranty & I'm not paying for that. Approximately 10 days later the laptop was returned to me. Opening the box, I found the lap top was not packed securely. The styrofoam packing material was in the bottom of the box with the lap top thrown on top. Opening the lap top I found gravel & debris throughout the keyboard. It started up & the screen worked for approximately 45 minutes. A few hours later when turned on, the screen was back to pitch black. I called Toshiba/Repair depot at the number on the repair paperwork, and was transferred around. Every rep spoke broken english with thick accents & was hard to understand. I was told to remove the battery & unplug the power cord, hold down the power button for 60 seconds. Etc. Nothing worked. I was then told that a customer service manager would contact me. A week passed without a call. I called again & spoke with another representative who told me a case manager would call me back. I asked them what do I do with the laptop to get it fixed. Will they send me a box? They said wait for the return call. I got no call. After 5 calls in 3 weeks, I spoke to Jasmine, Riyalou, Natizizad & Israel who all told me Gretchen was my case manager assigned to me. I was assured Gretchen would call me within 48 hours. After waiting 10 days I called. After being on hold for 45 minutes I spoke with Neil. I gave him the run down (as previsouly mentioned) and now he says they have had issues with the repair Depot & that they'll have Nexicor send me aI box to ship the laptop in for repair. I read him the email from Fiona & Gabriel asking for my credit card number for the $250.30 LCD plus $60 labor, and he said he was going to report it. So now, I wait for another box. This "repair" ordeal started on May 1. It's June 14th & I still have a broken laptop and am not being assured that it will be fixed.

Company: Toshiba Notebook Support Center
Country: USA
State: California
City: Milpitas
Address: 1171 Montague Expressway Box 1235
Phone: 84577777
Site: toshiba.com

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