Wallhogs.com
CEO - Paul M. Conklin company took money from my visa without permission! Never gave an OK on any art work but they took my money!

I was decorating the inside of a camper trailer for a friend that was exactly 6' 6" wide and 4' top to bottom. This company claims to make a removable wall covering with the picture. I sent two photos (for two different walls).

The quote that came back the next day was well over $400 and that was way out of my reach.
I told them thank you anyway, but the cost alone of the shipping was shocker.

Their customer support team responded with explainations why it costs what it did, and with a couple of suggestions which meant having to crop the photos. As well as put a slight seem down the centre of one of the photos.

Again, I said no thanks. I can't change the size of my wall so cropping my picture so that it is smaller than my wall just doesn't work. But the staff kept sending me additional quotes, which just ddn't work for me. Periold.

After the second or third email, i said again, thanks for nothing. I'll look elsewhere.
To which they replied, they'd be happy to refund my money. What? I never even authorized the payment. Nor did I ever once say that I wanted the product.

Soon I got a scathing rude email from the CEO telling me that I had obviously not read the FAQs and that I was being difficult... He was very rude and very insulting! (I'm no angel but this guy talked to me like he was a 16 year old punk, not a ceo)

My point was not to get a cheaper deal, just I couldn't afford what they were charging.
The staff went on and on and on about the cost of the materials, and shipping... Blah blah

The reason they were making such a big deal out of it is because they already took my money the first day i put in an inquiry.

I have my visa bill now and the dates don't lie. Yes, I got the refund. But not all of it! I've called visa and they have fixed everything up for me; but apparently this is not the first complaint for this company!
Jill
Canada

Company: Wallhogs.com
Country: USA
State: Rhode Island
City: Breensburg
Address: 2217 Longview Drive
Site: wallhogs.com

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