Sparkletts Water
Deceptive business practices to get you under contract, and no customer service response

I ordered service from them for my office, and when the first bill came it was all wrong — but most annoyingly, there was a "energy surcharge" on the bill which the sales rep had "forgotten" to mention would be applied (and would vary in amount from month to month). I called Sparkletts' Customer Service, talked with someone and explained my concern/objection and was told that they would pass my call on to a manager who would get back to me. After a week w/o hearing from them, I called again and was told that they were "reviewing" the situation, someone would get back to me.

Needless to say, no one ever did. I paid what I owed, minus the "surcharges", but then the delivery guy stopped bringing water — even though I saw him in the building one day and specifically asked him to bring me a bottle b/c I was almost out. He said he would, but then didn't show up, and a few weeks later he left a bottle outside a neighbor's door (in the hall) but didn't come into my suite.in the meantime, Sparkletts kept billing me for the cooler rental, even though I didn't have any water. I finally asked my neighbor to tell the delivery driver to pick up the cooler or I would just leave it out in the hall.

Now, they have the nerve to send me to collections b/c I "cancelled" my contract before the year was up. My point of view is that 1) there never was a contract b/c of their fraud in getting me to sign with them in the first place, and 2) if there was a contract they breached it by failing to deliver water.

Hopefully, either they or the agency will wise up and not really get me upset, b/c if they do they might find themselves on the wrong end of an unfair business practices lawsuit. (I am an attorney who doesn't like people who engage in deceptive business practices.)

Company: Sparkletts Water
Country: USA
State: California
City: Los Angeles
Address: 4500 York Blvd
Site: sparkletts.com

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