Sparkletts Aka DS Waters Of America, Inc
Sparkletts, DS Waters Of America, Inc. DS Waters, SierraSprings Over billing, Not delievering the correct amount. Not sending Bills

Sparkletts bought out O'Premium water. Without giving a choice to the customer they continued to deliver water. However, they didn't send out any bills or direction on how to pay them. I stopped my monthly bill pay to O'Premium since they no longer was doing my water service. A few months went buy and still no bill or a way to contact them. Finally I received 1 post card saying my bill was extremely past due and they were cutting off my service. The next day they came and took everything including 5 brand new bottles of water. At least I finally had a number I could call. I called them and told them I need my bill it has never been sent to me. The lady emailed me my past bills. I told her I wanted to speak to a manger to go over these bills because I am disputing charges on them. My plan is to get 6 x 5Gal bottles of water every month. Sparkletts was shorting me bottles of water, but still charging me the full amount. They also charged me for a return fee, when they tried to bill a credit card that was canceled over a year ago. I never authorized Sparkletts to charge anything. Sparkletts ended up shorting me 18 bottles of water over 4 months of billing me. Now they are charging me Termination Fees and Late charges. I never had a contract with Sparkletts. I called Sparkletts 6 times and have left messages to 3 different mangers. Not to mention the manager that was suppose to be taking care of these accounts and looking at my dispute. I left them all my cell phone number to call me back on. I have received 0 call backs from mangers to try and get my bill straighten out so I can pay them and be done with Sparkletts. I am not sure how to resolve this situation since I can't speak to the only people that can make changes to my account A MANGER. I don't get paid if I don't do my job, I'm not sure why Sparkletts think that they can bill people for them not doing their jobs.

Company: Sparkletts Aka DS Waters Of America, Inc
Country: USA
State: Georgia
City: Atlanta
Address: 5660 New Northside Dr, Suite 500
Phone: 18004928377

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