PayPal, Inc
Loyal Customer Since 2003 Lost Account Access and Funds

My problems with PayPal include the fact that they permanently restricted my access to their payment processing services, even though I have been a loyal, dedicated and profitable customer for them since 2003. I have also used the services of their parent company (eBay) since 2003. I am also upset that they have frozen the funds in both of my accounts. I will not quit my complaints and legal fight with the company until they concede and allow me to use their services again. I am in a difficult position because their company owns a virtual monopoly in the payment processing sector. My livelihood and eBay sales depend on having the ability to use PayPal as a payment processor.

Additionally, I also sell sports tickets on StubHub (also an eBay-owned company), and PayPal is the preferred payment processor for this company as well. Nobody at PayPal seems willing to give me a second chance, and I am outraged that they can take such a stance. I am demanding to have access to their service as soon as possible. Otherwise I will pursue a lawsuit against the company, and I will encourage all of my friends, acquaintances, business contacts, and social networking contacts never to do business with the company again due to my negative experience. Many other individuals have had extremely negative experiences with PayPal as well. We are all put into a difficult position due to the monopoly-like nature of their market position and eBay's ownership of the company.

I will continue to fight PayPal legally until the company restores full access to both my Premier and Personal accounts. I have been in contact with multiple supervisors and even a gentleman (Trevor) from PayPal's Executive Escalations team. I have sent a letter to PayPal's Legal Department, which they will receive by tomorrow. I have been a loyal customer since 2003 (both of PayPal and its parent company eBay). They have unfairly characterized me as an excessive risk to their company.

I have emphasized to them that I would not pose any sort of risk to them if I were given a second chance, but their company does not appear to believe in second chances. I have filed complaints with the Better Business Bureau, the Federal Reserve, and the Attorney General's offices in California and Nebraska. I am in the process of choosing a lawyer so that I can sue PayPal and take them to court. I am willing to settle if PayPal decides to reinstate my accounts (my Premier and Personal account). This is the only circumstance under which I am willing to settle. Period.

Key contacts:

Kyle Seader - Head of the Executive Escalations Team
Supervisor Trevor - member of the Executive Escalations Team (reports to Kyle)

There are many other people at the company who could be key contacts, including numerous individuals in the Risk Department. Most of these operations (including all of these teams) are based in La Vista, Nebraska, right outside of Omaha, although their corporate headquarters is in the same building as eBay (in San Jose, California).

Company: PayPal, Inc
Country: USA
State: California
City: San Jose
Address: 2211 N First St
Phone: 4025169485
Site: paypal.com

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