Turbo-Tax
A "Guarantee" rip off

I've used this service on basic income tax filing for a number of years before. But, in 2010 i had investment, cd's, come due. Filed my income tax with turbo-tax thinking or hoping it was going to be done correctly. Went thru all steps including declaring my mature cd's.

Filed my income tax and got a letter from irs telling me they (irs) were due $8000 for the investment, cd's. I filed my taxes in feb (i'm retired) plenty of time to correct any errors made on the return. Turbo-tax said the return was correct.

Problem was, turbo-tax didn't pick up my cd which matured in the tax year i was filing. Turns out it was a flaw in turbo-tax software. I did re-invest the cd but turbo-tax had left town. The software picked up the matured cd as income, hence, taxable income!

The only support avaiable is on the website. No e mail address, no contact phone number or even a 800 number. Impossible to contact them. Their "guarantee" is worthless.

After trying for weeks to contact turbo-tax (i did receive a e mail telling me they had got my complaint) i personally contacted the irs in atlanta, ga and they helped to correct the problem for $7500 less!

So be very careful who you use on filing your income tax. I certainly would not use turbo-tax again.

Company: Turbo-Tax
Country: USA
Site: turbotax.intuit.com

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