Lowes
Black Friday Scam

Subject: Lowes leaves a bitter taste Black Friday order's for a Christmas Tree and Outdoor prelit wreath at Special Prices was a SCAM. Both items I've made numerous follow-ups on and never received. The tree and wreath ordered ONE hour into the sale, but I'm NOW told these items were limited in quantity, therefore unavailable.'How can a store advertise an item for sale when there is not enough in stock to supply the first ONE hour of orders?' Sounds like the illegal bait and switch right?! Well, the two items that were 'a bargain' to me I never received but the other Non-sale items I ordered (because i was lured into the store) did arrive. Let's talk about the tree issue first. I was told on black Friday that the tree would arrive 12/2. Approximately 3 weeks post order, i followed up. Lowes failed to update me with a status on the missed delivery expectation. I was told to give it more time. I followed up again and was told my order was cancelled. Not only was the price of this tree appealing but the other reason why i purchased it was for the door to door delivery. So, then i was faced with a stressful situation-trying to find a tree - one week before xmas - that will fit in my car - at a reasonable price - while quantities are limited. So, for this inconvenience I was told that I would receive a gift card in the mail. I still did not receive this gift card. Let's talk about the wreath. After multiple calls, i was told the wreath was definitely coming. I expressed my concerns with customer service and I even offered to drive 40 miles from my local lowes to ensure I had this wreath.instead, I was reassured that the wreath would arrive. Last Friday, I was told (after another follow up) that lowes was canceling the wreath order. I was advised i would get a phone call within 2 business days. No phone call yet. This year, my black Friday first stop and shop was at Lowes online store. The tree and the wreath were the items that lured me to purchase other NON sale items. I never received the sale items and feel as if I have been subjected to a SCAM. I will continue to discuss my concerns with others as my anger over this situation grows - one let down after another, after another no tree, no wreath, no gift card, no return call or email response - just the sound of crickets!

Company: Lowes
Country: USA
Site: lowes.com

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