Wet Seal
Watch out for the fine print

I recently purchased clothing items for my daughter from Wet Seal in advance of her visit (I spent $456). Some of the items were not suitable because a) it had a tighter fit than the other items even though it was the same size; b) it didn't look like the picture; c) the quality of the material was unacceptable. Several attempts to get someone on the phone failed miserably—it is IMPOSSIBLE to get anyone on the telephone or through e-mail at Wet Seal. When I finally decided to go to a Wet Seal store in my city because I assumed there will be a real person to talk to rather than a dead-end machine, I got the most horrendous customer service in the world. Moreover, I was told that 21 days have passed since the purchase and therefore THE COMPUTER SAYS I have reached a dead-end again. I cannot change the items for a bigger size, I cannot get a refund, I cannot get in store credit. After getting the COMPUTER instructions, the sales person just moved on to the next customer. Not sorry we cannot help you, not here is someone you can contact, nothing!!! It seems to me Wet Seal makes a habit from getting customers into dead-ends after a purchase: on the phone, online, and in the store. This way they can ensure that every sale is final, regardless of what the customer actually gets. The lesson I've learned is NEVER EVER to shop at Wet Seal again and NEVER EVER to let anyone I know go through the same hassles and waste of money.

Company: Wet Seal
Country: USA

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