Beyond the Rack
I'm Done, Never Again Will They Get My Money

I've ordered from BTR 3 times. The merchandise is decent and you receive what you ordered but often it's one or two months later.in addition, your credit card is charged IMMEDIATELY. It appears that they offer deals from a supplier but they don't actually have the merchandise themselves. Only after they take your money do they get the items from the supplier then they ship it to the customer. It's like they are a 3rd party shipping service. (That's a pretty good hustle, right?) In addition, if you have a problem with an item and you need to return it, you have to pay shipping an handling costs for both the order and the return (and the replacement if you exchange the item) and more likely than not, they don't have the item in stock again so you will have to receive Beyond the Rack credit. After this happened to me when I ordered a pair of jeans, I used my BTR credit to order an item I don't really need or want but I need to use the credit and I plan to remove them from my list of vendors from whom I purchase. I've found that if I try hard enough, I can often find the same item on another site at a comparable price, faster shipping, and better customer service. Well, I ordered the item (a wine set) December 8, it's now January 11 and I'm still waiting for delivery... But they send me a weekly email to let me know they will send my shipment soon. Hmmmm, is a month of waiting worth $9.95 S&H on a $21.00 purchase??? No!!!

Company: Beyond the Rack
Country: USA

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