Walmart
Customer service

On Black Friday I did my xmas purchase online. Via email they notified me that my purchase was in I waited for 1 half hour when someone assisted me with my order they bring out a box I ask that it be opened prior to me taking home. When the box was opened came to find out there was a $20 plastic toy instead of the Laptop and case that I had ordered. Then they begin to look for it in the meantime the girl that was assisting me left TO LUNCH and leaving me there when someone else comes out I ask what had happened where is my order? They scramble around looking for it again they come back an hour later and tell me my package was given to someone else a day ago, they stated that I would have to wait for the customer to come back with my order 2HOURS later someone else comes out and tells me if I look for it in electronics that I could bring it back there and take that... I did my shopping online for that one reason did not want to shop at the store. I called customer service but still to no avail 1 hour later a female assistant store manager comes out and tries to tell me to pick something else which I did not want anything they had at the store (again wasting my time) in the meantime an elder man came thru with a packing and just by coincidence I asked him if he that package was given to him by accident he stated it had. And surely that was my laptop.

I was irate the Assistant store manager would think that my time was worth $20??? She hands over a gift card that was an insult to that 20 dollars was worth my 3 1half hour wait at the store.

Company: Walmart
Country: USA
State: South Carolina
City: Columbia
Site: walmart.com

  <     >