Cingular Wireless
Prepaid rollover balance of $114 lost one day after expiration

Using Cingular Prepaid wireless since 2001.

My instruction book states I have 14 days from the expiration date of the prepaid time to reinstall more time and have the remaining time rollover. I purchased a Prepaid card 12 days prior to expiration date. I called to install it 5 days prior to expiration date, and was told their system was down, to call back the next day. I was leaving on a trip, and the Cell would not work in that area so waited 3 days until I returned to contact them again.

When I tried to call them, the auto answer asked for a prompt of English, or Spanish, then just rang without any answer. I called again on the expiration date several times, with the same results, no answer! On one day after the expiration I called and finally got Customer Service. They installed my new time, but refused to rollover my $114.00 of prior time. I related the many times I tried to contact them, prior to the expiration. They said they had no record of any contact, and had not had any complaints of the phone not working.

I referred to the 14 day parameter in my instruction book. They told me that policy had changed in and it was my responsibility to keep up with the new parameters.

I spoke to a Manager and she gave virtually the same answers, all with a very cold and accusatory attitude. They ripped me off at the tune of $114.00. I am really angry as I feel it was their fault. They refuse to accept any fault.

I am going to a different Cell provider, I will be notifying all friends, Better Business Bureau, and Attorney General's Office, of this consumer Ripoff by Cingular Wireless. Their Service was terrible anyway! I couldn't receive a signal anytime I was out of my calling area, when you usually need it.

Company: Cingular Wireless
Country: USA
Phone: 8772350877
Site: cingular.com

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