FWM Laboratories
Fraud

I signed up for a "free trial" of acai berry and a detox plan. I was charged $3.95 shipping for both products on 12/21/08. It is 1/7/09 and I have yet to receive the trial products. I received a call from the credit card company's fraud department ascertaining whether 2 new charges were fraudulent. FWM Laboratories had charged my credit card $87.13 and was attempting to make a 2nd charge but it was blocked by the credit card company. I called FWM and was told I would receive a refund for the $87.13 in 10 days but it would not refund the shipping. They stated that I had not cancelled the membership in time and that was why $87.13 was charged to my account. They also stated that the free trial had just been sent out yesterday (1/6/09). How can I cancel a trial that I have not even tried the product? When I asked to speak to a supervisor, I was told that there was a queue of 20 people waiting to speak to a supervisor and then they hung up on me before getting my contact information.

Company: FWM Laboratories
Country: USA

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