Alltime Print.com, Inc
Not willing to replace defective products

I've worked with All Time Print on two different orders which were placed with-in a few weeks of each other. Orders numbers are: 33147 placed on 6/3 and 33196 placed on 6/19. Both orders were very similar in request which was creating a type of 'loyalty card' for my customers. One of the orders (33147) is experiencing a quality problem and the numbers are rubbing off through normal use. The other order is just fine. I initially emailed All time print regarding this issue on 8/2, exactly 4 months ago. This was the initial response i received, confirming the issue i was experiencing:

"Hi Brett, I am sorry to hear that. It seems to be an issue lately. Let me check with my print department to see what we can do for you, and I will get back to you as soon as I can.

Thanks,

Lori FloresDesigner/Account ExecutiveAllTimePrintDirect: 972-744-0029Toll: 800-818-0688 ext. 1"

Then sometime later they asked me to send (5) individual and unique samples showing the issue. I complied and since then I've had no response other than they will get back to me. They offered a 15% discount to reprint the defective cards which will still cost me close to $1,000 for a quality issue.

I've called and emailed more than a dozen times attempting to resolve this issue. The only response i get is that the manager and owner are both out of the country and will get back to me regarding this issue.in the meantime 4 months has passed and I'm continuing to lose credibility with my customers.

This product is an integral part of my business and I cannot afford to have this issue unresolved any longer.

Company: Alltime Print.com, Inc
Country: USA
State: Texas
City: Richardson
Address: 100 N. Central Express Way Suite # 407
Phone: 8667994922
Site: alltimeprint.com

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