TXU Energy
Killing the middle class

I have been a customer of TXU energy for years, but no longer. This last year our home, like many other Texans went from a two income home to a single. We have always paid our bill but with the loss of employment it has been difficult. We have always paid our bill... We may have had to pay a little late but I ALWAYS paid with the late fee and with electric bills at the highest ever sometimes its hard to pay $300 electric bill when your trying to buy groceries and gas for a family of 4. I then get my bill yesterday and said $580.00 due in 30 days. $380 deposit required. I could not believe what I was seeing. I called and right away I was told that it was on there and there was no one or way it was coming off. I cant believe that in todays economy where there are people who cant afford to pay their bill period I am being punished because of bad economy essentially. I explained that yes I had been late on a couple of bills but my service was never disconnected and I always made arrangements with them to pay it and did pay it. To take a family that is struggling to buy groceries even, who have been customers for years and tell them that they must take two weeks of grocery money to give to them to hold on to is obsured and wrong. I left Reliant energy to come to TXU and believe me it wasnt because I saved anything... My bills have steadily went up. I told the manager that if they were going to charge me this deposit, I would be going elsewhere and he said... Sorry but there is nothing I can do. I guess when your the size of TXU, your customers are nothing but a number and whats one less... Well pretty soon 1 becomes thousands. These people should be ashamed!

Company: TXU Energy
Country: USA
State: Texas
City: Dallas
Address: PO Box 650764
Phone: 9727912888

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