Sprint pcs
An on-time payment customer for over 10 years and Sprint pcs still choose to ruin my credit

I use sprint as my cellular carrier.in june, 1998 i had decided to cancel and swithch to another company. I had a business and a personal account with sprint. I was assured by my local agent for
sprint that all was paid and accounts closed. From that point i received no bills or statements from sprint until in jan of 1999 i received a statement from a collection agency demanding payment of approx. 347. Oo that sprint claimed was outstanding.
I immediately paid it to avoid future credit problems and was
assured by the collection person that if i paid this right away
my credit would be ok. I paid also with the idea that once i straightened the situation out with sprint i would be reimbursed.
That, obviously did not turn out to be the case. After i finally got a sprint representative on the line, no amount of my explaining would have any influence on what the representative had as far as info in front of her as a record of my account.
All she could say was "of course we sent you statements". It is just sad that i faithfully paid my bills every month and that because of a sprint customer service advocate "just doing her job" and following sprint procedures and showing no understanding
for what actually happened, that i am out that amount and that my credit has that write-off against it

Company: Sprint pcs
Country: USA
State: Kentucky
City: London
Address: p.o. box 8077
Phone: 8882114727

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