Netflix, Inc
Customer Service Flop

I'd bee a content Netflix client for that previous 5 years until today. A couple weeks before a created an airhead error and delivered back OUR film in the place of theirs. I've a had several issues before and also have prevailed when calling customer support, so i however "no huge package I Will simply contact them to determine what I have to do". When I believed, I named and talked to some customer support representative. He assured me these things occur and it is no big deal. He explained it requires approximately. 14 days to be delivered back when it is obtained. It's been 3 months so when I named nowadays I had been educated they "possess a fantastic system that performs excellent 97-99% of times, but I'm that little percentage that drops through and gets reabsorbed in to the program." After several groups of explaining the procedure that failed me and trying to explain to the Boss May x87590 that I had been guaranteed it'd be delivered not a problem, I had been informed there's nothing they are able to do. After I further requested to consult with somebody greater or for that Corporate # I had been informed that anybody greater "doesn't consider telephone calls and also the customer support # may be the just one clients are permitted to have". I googled it and very first thing I acquired was the organization tackle and telephone #408-540-3700. I named that quantity and was handed the Escalation division. Humorous that it ought to be very easy to locate. After I particularly requested to get a greater supervisor or escalation division Will guaranteed me that there is no such issue. All I requested for was a credit of some type, a payment of all kinds, or simply basic anybody who had been really prepared to make a move for that trouble. I get full duty in delivering back the incorrect film but when customer support brokers let you know it's no problem and you will be shipped back and it'snot subsequently THAT'S their error and really should be reconciled. Ultimately I had been actually in a position to get Will to acknowledge there are issues he is able to do to get a client but he advised me that "in this instance we shall not provide you with something". I never became angry or applied bad language but was continual in my own need to acquire some quality and nothing arrived.

Today I'm awaiting the escalation division to call-back. I'll even be producing towards the corporate workplace by email and-or fax and departing this evaluation everywhere I will find room.

Netflix - if this really is truly the way you handle your visitors and proceed to create no work to enhance your support I am sure we shall all obtain the fulfillment of viewing you topple as various other rival is available in and does it better. All leaders believe they'll never drop, till they lookup in the floor to determine the people trample over them for that newest and best. We're in a period that'll topple companies thatnot enjoy who their company TRULY depends upon... US (the clients).

Company: Netflix, Inc
Country: USA

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