Ups
Poor customer service all the way around!

Hello there,
I most recently had another issue with the UPS delivery in my area. I live in Pittston, PA. I have had numerous packages returned with UPS stating I had moved. I have called numerous times to the 800 number on the site and have even gone to the local delivery office several times. This final time for me was the last straw. I called the 800 number once again and did not hang up until I got the corporate number. This was after speaking to 4 people and 2 hours on the phone because no one wanted to give the number up. After I finally got it I called and spoke with an Elaine who assured me the senior manager of the delivery station by me would call me about my issues. I waited 3 business days until I called corporate back. This time I spoke with a Tamara who was totally rude and could not help me. After I asked her who was in charge of her, she replied they were all managers, big deal; she has to report to someone. She finally gave me the name of Scott Davis. When I asked to speak with him she said his mailbox was full, then I asked for his number she then said he didn’t have one. Funny, how could his mailbox be full if he doesn’t have a number? So then I asked for his email address she gave me customerrelations@UPS.com, which goes right to the group I was speaking with. After I told her I needed to speak to someone higher than her, she hung up on me. Great corporate office they got working there!!! I called right back and got a Molly, who also told me she would have the manager of the local delivery store call me. It will not happen and I think it is absolutely wrong that you cannot speak to anyone higher, if not just to let them know the experience consumers have with not only getting things delivered but the overall customer support you receive once you call in with a complaint. Anyway that was my two cents, I hate UPS and if I had a choice I would never use them again.

Company: Ups
Country: USA

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