Safeway, Inc
Uncorrected Package Instructions

Package instructions for microwaving Safeway Brand Frozen Blackeye Peas (20 oz package, UPC 21130-09149) do not work. Following the instructions results in the peas that are inedible, and which can best be described as 'chopped radial tire'. To get satisfactory results, you must add water.

I first encountered this problem and reported it in 2002 or 2003. I have reported it more than a dozen times over six years, via online, email, or telephone to customer service, Customer service form in the store, directly to the local store management, and by mail to the Regional manager.

During that time, they changed the packaging at least 3 times, but did not correct the bad instructions.

On one of the (very) few responses I received, I was offered a free package of the peas. I'm not interested in getting anymore peas there until they take action to correct a very simple problem that could affect any customer trying the product for the first time

Company: Safeway, Inc
Country: USA

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