Walmart MoneyCards
Money Card Closed Over Direct Deposit Policy Changed After Approval

The past few days I have been trying to find the balance on my Wal-Mart money card. Every time I call the customer service hotline I was asked to enter my card number when I did it would tell me - your refund has been issued... Goodbye. Huh? What refund? So I tried to then get through to customer service again only to get to the same conclusion... Goodbye. The automated service wouldn't let me through to a representative, so I faked havin my card stolen until I finally talked to a person who informed me my card was closed because I violated the agreement and allowed someone else to receive their taxes through my card. Someone who's name wasn't a direct holder of the card. I specifically remember calling (in Feb. 2011) the Walmart customer support line and checking with a representative, getting an ok, and then proceeding. I ended up getting transferred to corporate to a guy named Patrick, who refused to give his last name and then told me at the time of the direct deposit "February cards were able to receive a direct deposit not in the name of the direct card holder. Between March [2011] and April [2011] the policy changed." resulting in my card being canceled September 19??? If it was allowed at the time and can be changed and therefore change the past then how can we trust any thing. How do we know we won't be prosecuted for something in ten months that were doing now because at this moment in time its ok?

Company: Walmart MoneyCards
Country: USA
State: California
City: Monrovia
ZIP: 91017
Address: P.O. Box 1187
Phone: 18779374098
Site: walmartmoneycard.com

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