Time Warner Cable
Non-caring thieves with that dont really care about the custome

While being employed now for many years I cannot sit back and consciously turn the other cheek to the true lack of care that TWC has towards its customers. Now I will say that anyone calling in to the customer service lines will stand a chance of getting in contact of someone that really does care about taking care of them, however be it know than TWC Corporate and the upper management has been and continually harasses it employees for caring about the customer. Even to the point of writing them up if the spend too much time on the phone taking care of their customer.

Have you noticed that the majority of the time when you call in it seems like people want to transfer you or get off the phone right away thats because of their call handling time and the Performance will drop and then they can receive a disciplinary write up. As far as the pushiness lately to sell, that is also laying heavy on the agents.

Company: Time Warner Cable
Country: USA
State: California
City: San diego
Address: 10450 Pacific Center Court
Site: timewarnercable.com

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