Cady & Cady Studios
Anson Lost an entire schools pictures, supposedly. Then took over 3mo to get them to me

This is the craziest thing I have dealt with on a company. I am a customer from * School. My daughter attends elementary school there, for which your company came to the school, to do their pictures. Would've been great and wonderful had I not had to run around the globe 3x to get them from you. After all, you sure took the time to cash my check. Perhaps that rings bells. I haveheard the whole schools pictures did not come in, but my daughters Teacher said the teachers did. How that makes any sense, I do not know. How your phone has not blown off the hook about it, I do not know. I do not know if I was the only one this happened to. I do not know how the company has not lost money on this, considering the cost of mailing out all these pictures. Our pictures were taken sometimes in April. I just received mine in the mail yesterday. I was half expecting it to be of someone else s child, considering on my THIRD phone call to your company, I had to give my child 's name, and all of our information, the background I chose our address. What I want to know is, how do you not know that. How is it OK for a portrait company who only has 3 tasks./ get a good picture, develop the picture, get it to the customer. 1/3 isn't really good, you know? Why take my information, and then not use it. Why did the school not contact everyone and et everyone who ordered know. They blamed you guys. Even still, no matter whose fault it was, I shouldn't have had to chase my pictures down 5 days before the end of the school year. The school said you would mail them. I had to ask the school what happened to my pictures. I should have never HAD to ask. YOU had my info. I should've been emailed, called, and USPS mailed, or at the VERY least ONE of the THREE. You never did. I called talked to a customer service rep, who forwarded me to a "manager" a man, whom I left a message for, who didn't even show me the common courtesy of returning the call, even though I said my phone number THREE times (and slowly too). I had to call back, AGAIN, and demand my picture, this time, someone finally took my info, when I said, I wanted it free, I was told my order would include an extra 8x10. (I only ordered one in the first place) this was not OK by me by any means, I feel for all the hassle I have gone though, I should have received a whole package for free, plus a refund actually. So one, a joke! Then to not get it? A slap in the face! But lo and behold when I got them (they actually came, almost 3 months later... Might I add) there was ONLY ONE 8x10 in there. Am I shocked? Not really? Do I plan on taking this up with the BBB? (< The Better Business Bureau) Likely. Especially if I do not hear back from your company within 36 hours. Do I plan on posting this on for my 250 blog's facebook fans, plus my husband 600 friends, and my 500 friends? Total facebook out reach 1000 Likely. Do I also then plan on tweeting this to my 650 followers? Likely. Do I then also plan on posting about it on my personal review and giveaway blog? Why, yes, I do! (The total Social Network outreach totals 2, 000 if you didn't catch that. )
Have a great day
Locomotion of Expressions

Company: Cady & Cady Studios
Country: USA
Address: 1015 Kings Ave, Jacksonville, FL, 32207
Phone: 9048807455
Site: cadystudios.com

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