Restoration Hardware
WORST customer service and policies

Don't store at Restoration Equipment in the event that you care at-all about customer support. I can't think this really is feasible, but I obtained something special card for $750 for my wedding. I purchased a sofa online and visited enter the gift-card range - just you-can't use giftcards online. And so I named, and was informed they couldn't take gift-cards within the telephone or higher the web, and that I needed to PLACE IT WITHIN THE MAIL. Okay, good. So then I transfer and sadly, lose the gift-card - completely my problem. I'd the amount, the day of purchase, and all related info, and so I named and requested them to displace it. They can't substitute gift-cards, they truly are "like money". No body had a solution for my issue - "therefore, you request individuals to place money in the email?"

Today, this really is all occurring once they provide the sofa, SPLIT my door, and decline all night to deliver a locksmith so I - can shut my top door and secure it (it had been a Friday - the particular estimate in the moron in customer support was "whoa, I am SO sorry! That's harmful to possess your door that way - I'll do anything I will to look after this... After I return in to the workplace Friday morning") After I requested to document a state to truly have the gift-card changed and my shipping charge waived, some * guaranteed me he'd have a solution for me personally "inside a week". After three, I named him, sent him - no solution. Per month later, I went into Repair Hardware and informed them what happened. They stated "we will return to you in per week". Fourteen days later, I'd to email the man who offered me his card. Fourteen days next, somebody named me to inform me, no gift-card is finished, no method of obtaining my $750 back. So that they have basically taken $750 from me, without any option open to me.

And Also The best component is, it is just so so furniture - the sofa included posts free, not worth $2500 with a lengthy stretch. Definitely not worth the absurd gift-card plan and never worth the absurdity of my encounter with this terrible organization.

Company: Restoration Hardware
Country: USA

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