Best Buy
Laptop Sent Repeatedly to Chino Service Center and Still Dead

I bought a service plan for my computer at the time of purchase from Best Buy. When my computer crashed I took it in to the service center in Gilbert Arizona. I was notified a week later that they would be unable to fix it and they needed to send it to the service center in Chino California. After several weeks it came back, but the computer was still dead. They sent it out again to Chino Ca, this time with the boot disks. They supposedly replaced everything on the computer and sent it back again. Completely dead.

The Best Buy service center said that they sent it out to Chino Ca. Again and this time they sent out an email to the technician and told them to junk it out so that I could finally get another computer after two and 1/2 months. They said they would take care of it this time. I just spoke to the store and they have gutted the computer for Third time and replaced everything again and supposedly and it will be here in a week. The Chino Ca. Service center refuses to junk it out. Why would I ever want it back again. It is a lemon. They say it has to go into the service center in Chino Ca. Four times before they will do anything. That is a minimum of 3 1/2 months if it is sent in back to back.

The Best Buy Service Center is a rip off. Do not spend your money here. Don't bother to leave a message for the Geek Squad. They are running with minimum staff and they will never call you back, ever. I will tell you that this service center is completely incompetent. After 2 1/2 months I still do not have a computer or see any end to this ordeal. This was a work computer. I had to buy another computer just to stay in buisness.

Company: Best Buy
Country: USA

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