Simply Audio Books
Ripoff promised 15 FREE Trial but did not honor it Toronto Is HQ And Buffalo NY Is US Fullfilment

Signed up for the 15 day Trial period to rent audio books on CD. Elected the 6 month option reduced rate of $19.95 per month afterwards. They advertise that you can rent all you want for that monthly fee. I joined on January 4. I later discovered that my credit card had been charged $24.95 (instead of the $19.95 promised on the website). I made several calls and emails to straighten this situation out. The company did not have record of my email selecting the $19.95 discounted rate for 6 month prepayment. Therefore was unwilling to correct the error. They were inflexible and ultimately told me that I was not a fit for their business.

I canceled my membership because they misrepresented themselves. It is not a lot of money, however they were not upfront about it and they are not customer focused.

Essentially, I did not recieve a 15 day FREE trial as their website promises. I got to pay $24.95 to try out the service. The company was unwilling to compromise and refund a partial month (that would have ensured a 15 day FREE trial as the website promises). Their website is misleading and fraudulent. I got screwed. I recieved official notification that my account was closed on February 4. I returned all checked out audio cds.

Below are the comments I sent to the company via email.

1) the company website is misleading

- I signed up for a free 15 day trial and for a monthly rate of $19 for a 6 month period per the website instructions

- I received a charge of $24.95 and no free trial period without any notification that this was going to happen

- this is not what I signed up for

2) website and company are inflexible

- I have spoken to customer service at least 2 times, explaining that if this error was not corrected then I would need to cancel my membership

- each time customer service has been inflexible and unwilling to correct the problem (although they were friendly)

- I was told they have no record or email indicating the membership selection which translates to "the problem is the customer"

- the only choice I have is to cancel since your company is unwilling or unable to do the right thing

3) false advertising

- if I had known that you were not going to allow me to sign up for the 6 month discounted membership (per the website) then I would have never signed up to begin with

- essentially, you did not provide a 15 day free trial period and have charged me $24.95

- $24.95 per month is too expensive for what you offer because there is such a long wait (several days) to receive cds due to mail

- I was only willing to sign up for the discounted rate

Company: Simply Audio Books
Country: USA
Address: 1864A Avenue Road Toronto, ON, M5M 3Z6 Canada
Phone: 8775544332

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