E-Z Movers Inc
$6000 Claim for household goods move ignored

We contracted with E-Z Movers Inc. Of Skokie, Illinois, ICC 68109, DOT 692922, to move our household goods from Chicago, Illinois to Ladera Ranch, California in September. When the goods arrived, we discovered that many items were lost (stolen?) or damaged. We filed a claim on November 1, for approximately $6000. Although our claim was acknowledged on November 5, and assigned a claim number of 500803, the claim has never been resolved.

Despite numerous letters, emails and phone calls, this claim remains open. Furthermore, while this claim was opened on November 1, we have never received any notices as to the status of this claim and the reasons that it remains pending. As you know, E-Z Movers is required to pay, decline, or make a firm settlement offer within 120 days after receipt of a claim or advise us in writing of the status of the claim and the reasons for delay in making a final disposition. See 49 CFR 370.9. Moreover, E-Z Movers is required to provide written status reports after each succeeding 60-day period while the claim remains open. See id.

Our claim has now been open for more than 448 days. Accordingly, by my calculations, E-Z Movers has failed to give us six status updates, all in violation of the regulations.

Company: E-Z Movers Inc
Country: USA
State: Illinois
City: Skokie
Address: 8124 Central Park
Phone: 8889178300

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