All Points Van Lines, Inc
Ripoff exessive damage to our furniture and now refusing to acknowledge our claim

We used this company to move us from Las Vegas to California. They sent a truck that was too small for our items and then wanted us to pay a huge amount of money for a second truck. They contracted to send 3 movers, but sent two so we had to help them move us out of our home, and it still took 10 hours to move us out.
When they unloaded our items into our new home, we began finding damage to a number of pieces of furniture. There was damage found to nearly every piece of our wood furniture as well as other household items.
We completed a very detailed claim form at their request, sent in photos of the damage as well as estimates for repair and or replacement.
After not receiving any response to the claim documents we sent in, we began calling them. We have made too many calls to count and have learned that the company has not done anything with our claim, it has never been reviewed by their claim department and it we sent it to them months ago.
We purchased additional insurance from the moving company so that if there was any damage, it would be paid for. They are refusing now to even speak to us over the phone and will not answer any questions about the claim.
It has been very frustrating, and hard to look at our beautiful furniture that is now damaged.
We dont know where to go from here to get this resolved.

Company: All Points Van Lines, Inc
Country: USA
State: California
City: Sun Valley
Address: 11643 Sheldon St
Phone: 8004492347

  <     >