Detail Masters, LLC
Detail Master, LLC took my pre-payment and did not provide the service. They refuse to provide a refund or do the service

I would like to lodge a formal complaint on the following company for "Theft of Service"

Company: Detail Master LLC
Phone: (609) 230-7328
Address: 720 Cox Road
Moorestown, NJ 08057-3942
Principal: Mr. Yuval De-Medonsa, CEO

I purchased two "Groupon (s)" which required me to pre-pay $99 an automotive detail cleaning.in total I spent $198 for two auto detailing (s). I noticed on March 15 that the expiration date on the certificate was May 11. I contacted the company to see if they could complete this pre-paid auto detailing in May just after the April showers. They told me that they did not have availability until after August and because they could not provide me service prior to May they would still honor for Groupon after that date. Since the August date was so far out and I was giving one of the detailings to my elderly parents, I decided to wait until I could get their schedules aligned better. On May 14th I sat with my parents and looked online but the only days available were in October so I selected one day to get both vehicles covered (thinking this would be less inconvient for Detail Masters LLC to take care of both cars in one visit. Unfortunately, I receive an eMail yesterday from Mr. Yuval De-Medonsa stating that he will now not honor this pre-paid service and that I am out $198. As he would also not refund. I do not see how it is possible for someone to get paid and not provide the service.

Please provide me assistance and direction.

Also, I do wish that this be placed within the complaint system so that any future customer is aware of the dishonesty this company is displaying.

Company: Detail Masters, LLC
Country: USA
Address: 720 Cox Road
Phone: 6092307328
Site: detailmasterllc.com

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