HHGregg
Refund screw up

Purchased a refrigerator from HHGregg in Februay 2010. Got the call bright and early the next day, which was delivery day that they would be at my house between 5 pm and 8 pm. They actually showed up at 9:50 pm. I had made numerous calls to find out where they were and was told we were the next delivery every time. (HHGregg does not have their own delivery people. They hire this out to independent contractors. My fridge was delivered in Hertz rental truck.) Also, complained to my sales person about how late the delivery was. He said the store would refund the delivery charge so I went the next morning to get that money. The woman rang it wrong and charged me again. I went the next day and complained and finally got the money back times two. But she seemed to know exactly what she had done. No one apologized for the error. They treated me as an inconvenience. Fortunately for me, the product does work perfectly.

Company: HHGregg
Country: USA

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