Bottless
Mark Anthony $400. Spirit tumbler order 2-1-10. No product. No refund. BBB stamped "unresolved"

I liked the Starbucks drink tumblers and learned the manufacturer was on-line. Placed a $400. Order 2-1-10 as a July family reunion gift. BOTTLESS required I bank wire the money to guarantee completion of such a "small" order.

No refund, no product to date. Filed complaint with Oregon Better Business Bureau 10-23-10. BOTTLESS rudely responded 11/16/10 "makes me again want to avoid working with small orders and continue working with major retailers rather than small family reunions who do not understand the concept of preordering for the next season or how we work."

Seriously? Almost 9 months after ordering and missing the July event, I don't understand the concept? And yes, it gets even better! 12-3-10 BOTTLESS states in BBB report:
"XXX will recieve the product that she ordered rather than a refund. If we refunded every preorder that we receive we would never be able to provide new product."

And yet again, 3-14-11 "The products that XXX ordered are on back order from our supplier so she has been refunded and we no longer offer this product as it is a supply issue from our supplier. Thank You"

Not true! No refund received, my patience expired, BOTTLESS now sells "Custom Bottles & Growlers" and BBB report states: "04/19 Case Closed UNRESOLVED "

This is unacceptable!

Company: Bottless
Country: USA
Address: 38250 Pioneer Blvd. #305
Phone: 5037780497
Site: bottless.org

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