Dish Network
Disabled Customer Charged $95 for Dish Pointing Help After Hours on Hold

I am disabled and live in an RV on property I rent from a friend in Menifee Ca. 3 weeks ago I bought a new
(to me) RV as I will be moving to another city in a few weeks. I have not had TV for these 3 weeks, with the help of a neighbor I placed a pole in the ground and moved the dish to it I was having trouble getting the aim correct so I called customer service tech. Support. First of all it took 15 min. To get from a computer voice to a human, then when I got a real person I could not understand them turns out they were in India. I asked to speak to someone in the USA, I was placed on hold for 32 min, when someone finally answered they were in Mexico.

I again asked to speak to a rep. in the USA and was again put on hold for this time it was 28 min. When the line was answered I was again Talking to India. So I tried to communicate my problem to the rep in India. I was told that I would need a service call to point the dish to the proper azimuth and that it would cost me $95.00, or if I add a service agreement to my contract it would only cost me $15.00 (the added cost was $15.00) so in essence I was to pay $30.00 instead of $95.00. By this time I had been on the phone for just over 3 hrs. I decided to try their online tech chat line, and once again I was in India and after another 45 min.

I finally got the elevation skew and azimuth to point the dish not having a GPS unit I could not get the proper setting so here I am Disabled no tv no $95.00 to pay a service call and watching Dish TV service trucks drive by 2 or three times a week. To set this they place a programer in front of the satellite and point it in the proper direction it takes 10 min. When I switched over to Dish from Direct it was because of customer service Dish shows ads on TV showing a customer service center in the USA and talks about how great they are. Well They are not.

I want out of my 2 year agreement so I can return to Direct TV. Can anyone help me with this? I have not had TV service for 4 weeks now but I am still paying for it and having to talk to a different country for service It's UNAMERICAN. And as far as the $95.00 service charge I want to bill them for my time 4 1/2 hrs. Spent talking to someone in another country @ $28.00 per hr. (the amount I was making before becoming DISABLED = $126.00 dish owes me for wasting my time teaching some towelhead english.

Company: Dish Network
Country: USA
Phone: 18003333474
Site: dishnetwork.com

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