Sears
Chat Support Timed Out After Forty Minutes, Callback Offered Nothing

I just spent at least forty minutes dealing with an excellent Sears representative named Brandon who was guiding me through the (chat line) comparative prices and dimensions of a stove top range, vent, wall oven, french door fridge with ice make and bottom storage. Without warning, I was cut off - rdquo;timed out.”

Attempts to get this information to on-line supervisor took another twenty minutes and I got sick of waiting. Called in

With my phone number, ”Zen” returned call to say that nothing could be done, but to call renovation and start from scratch. She could not get supervisor who” would only say the same thing.” When I objected she hung up. Except for the excellent ”Brandon” no one was able to cope with anything that wasn’t scripted and the wait time was absurd.

I would not put myself through any further contact with Sears and will take what I anticipate spending-around $8-10,000 to any one of dozens of resources. Sears has left our country.

Company: Sears
Country: USA

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