Comcast
Card declined by automated system and higher fee for partial payment

Comcast has good service here when it comes to internet and phone. But cable is a different story and only one part. The VOD (video on demand) isn't the best service I have seen. It always seems to have problems with error messages. I have called about 10 times to complain and was so fed up I stop paying the bill. Shame on me cause I see how it affects everyone else in the house that doesn't use the VOD. Service was shut off and wanted to pay what was owed. Well I opted for the part that was pass due. So I went through the automated system and after the card was declined 3 times I was upset. So after checking balances and the numbers on the card I called back and had to go through a live person. I was told if its not the full balance they reject the card. So now I had to pay $6 service fee instead of the $2 fee. Well after $6 and the overdue balance service is back as well as the same problem.

Company: Comcast
Country: USA
State: Pennsylvania
City: Archbald
Site: comcast.com

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