Amazon.com
Bait-and-Switch Price Gouging by Amazon.com on Kindle eBooks
- 02-14-2011
- 23
FACTS: I have two different accounts with which I make purchases on Amazon.com. I was shopping for an ebook the other day, and under account #1, it was advertised at a price of $9.99. I decided to buy it with the other account, so I logged off and logged back in with account #2. Upon finding the same book, I noticed that the price was then listed as $14.99. I verified that the ASIN numbers were the same, that it was the same version, same seller, etc. Everything about the item was identical but for the fifty percent increase in price.
See the attached screenshots that show this. I hereby affirm that I have in no way modified any information in these screenshots. The only change I made was to redact my account names and replace them with the account reference numbers (#1 and #2) I've used here.
I emailed Amazon.com customer service, and after a string of several emails, it became clear that they were not going to own up to a lower price being offered to account #1.
Company: Amazon.com
Country: USA
Site: amazon.com