TXU Energy
Texas Pacific Group and Kohlbert Kravis Roberts & Co, KKR, Thievery, Fraud, Deplorable Customer Service, Lies, Houston, etc

TXU energy = bad news. My wife signed up not knowing that we had a contract. I called the next day to cancel the request before they hooked up the service, then again later in the week to make sure it was cancelled. Then I got a suspicious letter so I called again, and they said, "oh we're hooking up the service today, and I can't stop it now or you'll be without electricity." Then I called to tell them their mistake and to let my original provider take over. Then today I get a bill, and they're still apparently the ones providing my electricity. Ridiculous. Now I've spent almost an hour on the phone with them trying to straighten it out, and I've been hung up on twice. The "customer service" seems like it's in India too, which is just dandy. I hate this company. I'm on the phone waiting for the 3rd level supervisor as we speak. The last one said that since they didn't have a record of my 2nd call, it didn't happen, and apparently I'm just making it all up. Please avoid these thieves at all costs. Now they're trying to trick me into staying with them past the 30 day mark, so then they are able to charge me an early cancellation fee. They have attempted to deceive me and steal from me even though I should've never had their service to begin with. Is there something I can do?

Company: TXU Energy
Country: USA
State: Texas
City: Dallas
Address: 1601 Bryan St. Dallas TX 75201
Phone: 7138909108
Site: txu.com

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