TXU Energy
Charging us when we requested service with another electric company

Back in December of I called TXU Energy to cancel my service at my old apartment since my husband and I were moving to a home. I asked for service for my new place and then called to let my husband know about it. He then told me he already called Green Mountain Energy for our energy service provider. So I called TXU Energy back to cancel our service at our home, and they told me they would cancel without a problem. I asked for a confirmation number on my cancelation and they told me I didn't need one.in the middle of January we received a bill for $124.

I called TXU to dispute the charges and see why they would bill us since we requested Green Mountain to be our energy provider. They told me they do not show (in their records) that we canceled our service with them and it is not possible for someone to have two electric companies. Also since ordering servce through TXU. That automatically cancels out my service with Green Mountain. I told them we are not paying this bill since we asked them to cancel our service. They told me that if I don't pay my bill, my credit report will be messed up. I called Green Mountain to see if we still have service with them and although they said no, which company I requested service with first, we should have service with. I called TXU back and got the same run-around about their records not showing us canceling our service. They were extremely rude to me over the phone and stated "That's not our problem" when I had mentioned I had told them to cancel our service with them.

Apparently TXU thinks they can get away with playing a game with us since we are unable to use a new provider until the end of the billing cycle.

We would like to know if there is a lawsuit against them.

Company: TXU Energy
Country: USA
State: Texas
City: Dallas
Address: PO Box 100001
Phone: 9727912888

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